Terms of Service
Last updated: 27 July 2026
1. Services
Fernroot Studio provides subscription-based marketing services including but not limited to SEO, paid media management, email marketing, CRM setup and optimisation, web development, content creation, and AI chatbot implementation. The specific scope of work is defined in your selected plan or custom agreement.
2. Subscriptions and billing
Our services are billed monthly in advance. Fees are non-refundable once the billing cycle has begun and work has commenced. You may pause or cancel your subscription with 30 days' notice before your next billing cycle. We reserve the right to adjust pricing with 30 days' written notice.
3. Client responsibilities
You agree to provide timely access to necessary accounts, assets, and information required for us to perform the services. Delays caused by late approvals, missing assets, or restricted access may affect deliverable timelines and are not grounds for refund or credit.
4. Intellectual property
Upon full payment, you own the final deliverables we create specifically for you — including copy, creative assets, and code. We retain the right to use anonymised portfolio examples and general methodologies developed during the engagement. Third-party tools, stock assets, and licensed software remain subject to their original licensors' terms.
5. Limitation of liability
To the fullest extent permitted by law, Fernroot Studio's total liability for any claim arising from our services shall not exceed the total amount paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or revenue.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the agreement for a period of two years.
7. Termination
Either party may terminate the engagement with 30 days' written notice. Upon termination, we will deliver any completed work in progress and provide a handover of assets, accounts, and documentation. Outstanding fees for work completed up to the termination date remain payable.
8. Governing law
These terms are governed by the laws of Portugal. Any disputes arising from these terms shall be resolved through good-faith negotiation, and if necessary, through the courts of Lisbon.
9. Changes to these terms
We may update these Terms of Service from time to time. We will notify you of any material changes via email or through your account dashboard. Continued use of our services after changes take effect constitutes acceptance of the revised terms.
10. Contact us
If you have any questions about these Terms of Service, please reach out via our contact page.